ProVia® Promotes Lonnie Hershberger to Vice President of Customer Experience
SUGARCREEK, Ohio, December 12, 2017 – ProVia announces the promotion of Lonnie Hershberger to the newly created position of Vice President of Customer Experience. Lonnie will become a member of the Corporate Leadership Team (CLT) and will begin serving in his new role on January 1, 2018.
This position is being created to ensure that the company continually improves the experience customers have come to expect from ProVia. Lonnie will be responsible for leading the Customer Service, Installer Certification Program, and Field Service teams and taking these customer-centric functions to the next level.
Lonnie began his employment in 1995 when the company (named Precision Entry at the time) purchased Sugarcreek Industries. Lonnie was hired to be the Customer Service Manager for Sugarcreek Industries. In 2000, Lonnie was asked to also serve as Customer Service Manager for Precision Entry, so he split his days between the two locations. Over the years he developed each team and eventually brought them together at the Walnut Creek facility. Lonnie has been very successful at hiring the right people and helping them express ProVia’s mission, “To serve, by caring for details in ways others won’t.”
ABOUT PROVIA®
ProVia is a leading manufacturer of professional-class entry doors, storm doors, patio doors, windows, vinyl siding, manufactured stone, and metal roofing. The professional-class designation reflects the company’s high level of quality, service, and customization. Professionals also appreciate ProVia’s unique ability to customize many products as needed. Equally important is the personalized treatment they receive after an order is placed or the product is installed. While many of ProVia’s manufacturing processes are state-of-the-art, human craftsmanship is also involved, to ensure product quality and high-end aesthetics. ProVia’s mission is “to serve, by caring for details in ways others won’t.” Each employee continually strives to put these words into action by providing unmatched quality and service, every day. ProVia.com
Last Updated: December 12, 2017
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