ProVia® Promotes Kari Crilow to Vice President of Customer Experience
SUGARCREEK, Ohio, April 20, 2026 – ProVia announces the promotion of Kari Crilow to Vice President of Customer Experience, effective immediately. Kari will assume the responsibilities of Lonnie Hershberger, who retired on April 17 after 30 years of dedicated service to ProVia.
The Customer Experience team at ProVia includes more than 160 professionals in a diverse range of support and warranty roles, all focused on fulfilling the company’s commitment to service excellence.
Kari describes ProVia’s approach to customer service; “It all comes down to ‘care.’ This is a concept that sounds simple, but really is quite profound. We focus on having empathy for the customer and understanding their perspective. We do everything we can to accommodate them and enhance their experience, and always strive to do the right thing. We continually seek to find the best solution for all, in support of a long-term partnership.”
Since joining ProVia in January 2001 as an Order Entry Specialist, Kari has advanced through several key leadership roles, including Team Leader, Customer Service Manager, Director of Customer Service, and most recently Executive Director of Customer Experience.
ProVia congratulates Kari on her well-earned promotion and looks forward to her continued success in this new role.
ABOUT PROVIA®
ProVia is a leading manufacturer of professional-class entry doors, storm doors, patio doors, windows, vinyl siding, manufactured stone, and metal roofing. The professional-class designation reflects the company’s high level of quality, service, and customization. Professionals also appreciate ProVia’s unique ability to customize many products as needed. Equally important is the personalized treatment they receive after an order is placed or the product is installed. While many of ProVia’s manufacturing processes are state-of-the-art, human craftsmanship is also involved, to ensure product quality and high-end aesthetics. ProVia’s mission is “to serve, by caring for details in ways others won’t.” Each employee continually strives to put these words into action by providing unmatched quality and service, every day. ProVia.com
Last Updated: April 20, 2026
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