Providing excellent products and customer service is one of the Core Values of our company that all of our employees take to heart. Reviews and ratings we see or receive from our customers are very favorable (see below).
Although this does not happen frequently, ProVia takes very seriously any complaints it receives from consumers who have purchased ProVia doors, windows, vinyl siding, manufactured stone or roofing.
It is important to understand ProVia’s role in the sale and installation of your door, windows, vinyl siding, manufactured stone, or metal roofing so that your complaint can be resolved in the most efficient way possible.
Being the manufacturer, ProVia does not sell its products directly to consumers nor do we install the products we sell; our products are sold through independent dealers and contractors who are hired by homeowners to perform their home renovation.
Although rare, complaints related to ProVia products typically fall into three categories: 1) Installation issue, 2) Incorrect product ordered or 3) Warranty requests. Here’s the best way to rectify these issues:
Before your ProVia product is ordered, verify the written order with your contractor to be sure that the correct model, color or options have been included on the order. For color selections, be sure you have seen a physical color sample as brochure or website colors oftentimes do not match up with actual product colors. If, once you’ve received your product and you discover an issue, please:
ProVia makes every attempt to resolve consumer complaints in an expedient manner. We strive to have a resolution identified as quickly as possible, depending on the product and required follow up. We also may e-mail you additional paperwork to fill out that will further assist us in troubleshooting your issue.
It is our goal to leave every homeowner satisfied with their ProVia purchase for many years to come.