SUGARCREEK, Ohio, December 12, 2017 – ProVia announces the promotion of Lonnie Hershberger to the newly created position of Vice President of Customer Experience. Lonnie will become a member of the Corporate Leadership Team (CLT) and will begin serving in his new role on January 1, 2018.
This position is being created to ensure that the company continually improves the experience customers have come to expect from ProVia. Lonnie will be responsible for leading the Customer Service, Installer Certification Program, and Field Service teams and taking these customer-centric functions to the next level.
Lonnie began his employment in 1995 when the company (named Precision Entry at the time) purchased Sugarcreek Industries. Lonnie was hired to be the Customer Service Manager for Sugarcreek Industries. In 2000, Lonnie was asked to also serve as Customer Service Manager for Precision Entry, so he split his days between the two locations. Over the years he developed each team and eventually brought them together at the Walnut Creek facility. Lonnie has been very successful at hiring the right people and helping them express ProVia's mission, "To serve, by caring for details in ways others won't."
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Headquartered in Sugarcreek, Ohio, ProVia is a leading manufacturer of professional-class entry doors, storm doors, patio doors, windows, vinyl siding and manufactured stone. The professional-class designation reflects the company’s high level of quality, service and customization. ProVia has been an ENERGY STAR® Partner with the Environmental Protection Agency and the U.S. Department of Energy since 2002, and has won ten ENERGY STAR awards: Partner of the Year for Door Manufacturing (four times), Sustained Excellence (five times), and Excellence in ENERGY STAR Promotion. ProVia employs 775 people at its headquarters and 5 manufacturing facilities in Sugarcreek, Walnut Creek and Baltic, Ohio, and Booneville, Miss. For more information, visit http://www.provia.com.