WHAT IS ICP?
The Installer Certification Program (ICP) is an extensive training experience that equips individuals who install ProVia products in the United States. Participants learn proper installation methods for initial installations as well as how to correct service issues they may encounter.
WHAT COURSE OPTIONS ARE AVAILABLE?
Doors and Windows:
3 Day Course: Entry Doors, Storm Doors, Vinyl Patio Doors & Vinyl Windows
2 Day Course: Entry Doors, Storm Doors, & Vinyl Patio Doors
1 Day Course: Vinyl Windows & Vinyl Patio Doors
2 Day Course: Metal Roofing Program
HOW DO I SIGN UP TO BECOME A CERTIFIED INSTALLER?
Current ProVia Dealers and Distributors:
Contact your ProVia account manager to get started.
Or simply go to your entryLINK homepage under "Installation Training". Click your location, then "Start a New Request". The available class dates are listed to the left of the registration page. Complete the required information and submit. You will receive a confirmation within 24 hours of any given business day.
(i.e., if you buy through a ProVia dealer or distributor) Please contact your dealer or distributor to get started.
Not Affiliated with a ProVia Dealer or Distributor
WHAT IS INCLUDED IN PROVIA LOCATION TRAINING?
- Extensive training on ProVia products.
- Hotel rooms each night prior to class.
- Catered lunch each day class is in session.
- Training manuals and materials.
- Tours of the ProVia facilities (not included in Metal Roofing Training)
WHAT IS CUSTOMER LOCATION TRAINING?
Customer Location Training offers the same course options as ProVia Location Training but allows our instructors to travel to your pre-approved venue for your convenience. The customer is responsible for working with their account manager to make sure the venue is appropriate for conducting ICP classes.
Customer Location Training is not available for the Metal Roofing ICP at this time.
- Climate controlled venue (at least 800sq. ft.)
- Lunch and break refreshments for every day class is in session
- Transportation of training materials and samples to and from venue
- If your venue is at a hotel, be sure to include reservations for 2 rooms for each night prior to class. (ProVia will reimburse)
- Training manuals
WHAT IS THE COST?
Go to your entryLINK homepage under "Installation Training". Select your location. Under "Start a New Request" you will find pricing and information about what is included.
If you are a Portal Customer please contact your dealer or distributor for this information.
HOW LONG DOES MY CERTIFICATION LAST?
Installer Certification will expire on the 3-year anniversary date of the customer's original ICP class. At that time, they may recertify for another 2-years by taking an online Recertification Exam.
Once that 2-years expires (ie, 5-years after the installer originally took the class), participation in an Installer Certification Class will be required to renew their certification.
HOW DO I RECERTIFY?
ProVia will send a letter to the customer 60-days prior to their certification expiration, along with instructions for taking the free online Recertification Exam.
The exam is located on the customer’s entryLINK homepage under “Installation Training” and will only appear 60 days prior to their expiration.
WHAT DO I NEED TO KNOW ABOUT THE RECERTIFICATION EXAM?
The exam takes approximately 20 minutes to complete and a minimum 70% passing grade is required to be recertified. This recertification extends your 3-year certification an additional 2-years.
If a minimum 70% exam score is not achieved, the individual’s ICP status will be removed until that person completes the in-class program.
Only the original attendee may complete this exam.