Installation Tips that Prevent Callbacks on Doors (Part 1)

By Conrad Mast

Recently we chatted with Conrad Mast, one of ProVia’s Field Service experts for doors. We asked him “what kinds of things would make a big difference in homeowners’ satisfaction with their doors, and also make things easier for dealers?” His answer: “Prevent callbacks due to door installation issues.” Well, he had a lot more to say about that, and here we share his door installation tips in this, the first of a two part series.

What are the most common reasons for callbacks on doors?

Number one is installation issues. Doors not sealing up properly and getting air leaks because the frames are not installed correctly, or at times, the sweep is really tight due to a crowned threshold and you have to try and make adjustments. Sometimes we can make adjustments in the field, but other times I have to note that in order to fix it correctly, the installer will have to come back out to re-install the door.

What do you mean, re-install the door?

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Insider Tips for Good Design

By Lynn Angle

When it comes to doors, windows, siding and stone, are you picky about design? We are too! At ProVia we care about every detail in the design of our products, and we carefully craft them to deliver lasting beauty for the home. In my corner of the ProVia world, I work with our team to make sure the graphic design we use – in everything from brochures to our website – not only looks good, but also communicates as effectively as possible. Again, it’s form AND function. We often get questions from our dealers about how to incorporate good design practices for their own businesses, so here I’ll share some of the insider tips we use every day.

1. Less is More

In the story of your company and its products, there’s soooo much to tell. So why not squeeze as much information as possible into a brochure or an ad? Remember, one of the most important jobs with your marketing is to help people find and learn information about you. And when the page is densely crammed with words and pictures, readers have to work hard to sort through all that stuff to find out what’s important to them.

 

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