By Conrad Mast
Recently we chatted with Conrad Mast, one of ProVia’s Field Service experts for doors. We asked him “what kinds of things would make a big difference in homeowners’ satisfaction with their doors, and also make things easier for dealers?” His answer: “Prevent callbacks due to door installation issues.” Well, he had a lot more to say about that, and here we share his door installation tips in this, the first of a two part series.
What are the most common reasons for callbacks on doors?
Number one is installation issues. Doors not sealing up properly and getting air leaks because the frames are not installed correctly, or at times, the sweep is really tight due to a crowned threshold and you have to try and make adjustments. Sometimes we can make adjustments in the field, but other times I have to note that in order to fix it correctly, the installer will have to come back out to re-install the door.
What do you mean, re-install the door?