8 Keys to Customer Service Success

Julie Bien is Customer Service Rep for ProVia

By Julie Bien

Here at ProVia, our mission is “To serve, by caring for details in ways others won’t.” You can find this pretty easily on our website. We don’t hide it in a tiny font on some page you have to click through ten links to get to, because it’s integral to who we are as a company. We understand that making sure our customers feel heard and valued is key to your success and ours. We’re a team. I’ve worked in Customer Service for a long time and there are some key ideas that are incredibly important to the success of our team. I’d love to share these with you so you can get to know us, and how we operate, a little better.


1. Every customer is important.

This is the core of who we are. I can’t “care for details in ways others won’t” if I don’t believe this. Whether you’re the most recent customer to sign on with ProVia, or you’ve been with us since the beginning, you’re important, and we value your opinion.

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No Place Like Home


During this season of giving, our thoughts revolve around family and friends, and we feel a sense of gratitude and joy in the company of loved ones. We spend time relaxing in the comfort of our homes, and enjoy this luxury most during the holidays.

But for Some, There is NO Place Like Home

Recently Joe Klink, Director of Corporate Relations for ProVia, visited Haiti to serve at an orphanage called No Place Like Home. Here they help children who lost their families and homes as a result of the devastating earthquake of January 12, 2010. As you can see in this video, the orphanage is a place of loving care and safety for the children. They receive calls almost daily asking them to take on more orphaned children, however today they’re at capacity, and it’s heartbreaking to turn down these requests.

Orphanage Expansion Underway

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