Esta Winkler has worked at ProVia for 47 years and has seen a lot as the company grew and went through many changes. These days it’s quite unusual for someone to spend their entire career at one company, so we asked why she made this choice and how this has worked out for her. Following are a few excerpts from our interview with Esta, who will be celebrating her retirement at the end of this year.
How did you get started at ProVia?
I turned 19 in August of 1968, and in September I was hired to work for Alsco, which was the Sugarcreek facility where we made storm doors and storm windows. I worked in production for 10 years, mostly in the storm door department, and I ended up being a team leader in that department for several years. I really enjoyed working in the plant and making storm doors! Then there was a job opening in the payroll department in the office, so I applied and did that for a couple of years. Then I worked as a shipping clerk for a couple of years and also in the order department. Just all kinds of things, and I enjoyed learning as much as I could, doing different things. At one point they asked if I’d be interested in a newly created position as a customer service manager. I’ve been doing customer service ever since.
What did they see about you that was a good fit for customer service?
At the time, I knew the product very well. I also enjoyed people. I was very friendly with everybody in the production area and of course in the office. I just obviously loved working with customers and we got along well. I guess I’m a people person!