By Brian Miller
The good times continue to roll in the remodeling industry. We’ve had a great run over multiple years. We can all agree we hope it continues for years to come. But while we celebrate the good times, are we also focused on finding ways to create lasting value for your customers and your company? Sometimes the greatest obstacle to reaching our fullest potential is our own success.
The Trap of Complacency
When things are going well it's easy to fall into the trap of complacency. We forget to take time to concentrate on the areas we need to improve. But if we don’t keep our eye on improving, when the bad times come again - which they will, eventually - then we’re not prepared for that. If you’ve been paying attention and you’ve really fine-tuned your performance, when a downturn occurs, you can thrive when everybody else is working to survive. The truly great companies always make time to look for and pursue opportunities that others might not be taking advantage of.
Opportunity to Do the Opposite