8 Keys to Customer Service Success

Julie Bien is Customer Service Rep for ProVia

By Julie Bien

Here at ProVia, our mission is “To serve, by caring for details in ways others won’t.” You can find this pretty easily on our website. We don’t hide it in a tiny font on some page you have to click through ten links to get to, because it’s integral to who we are as a company. We understand that making sure our customers feel heard and valued is key to your success and ours. We’re a team. I’ve worked in Customer Service for a long time and there are some key ideas that are incredibly important to the success of our team. I’d love to share these with you so you can get to know us, and how we operate, a little better.


1. Every customer is important.

This is the core of who we are. I can’t “care for details in ways others won’t” if I don’t believe this. Whether you’re the most recent customer to sign on with ProVia, or you’ve been with us since the beginning, you’re important, and we value your opinion.

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Expansion Into Growth Markets (Part 1): Manufactured Stone

Brian Miller is President of ProVia

By Brian Miller

One of our most important jobs as a building products manufacturer is making sure we’re positioned to serve growth markets of the future. As we do so, we must also devise ways to supply these markets using the most efficient, state-of-the-art production processes. At ProVia we have major initiatives underway that fulfill these goals. Here I’d like to share our progress in the area of manufactured stone, plus what this means for our dealers, distributors and ultimately the homeowner.

Stone adds texture and complements other elements of the home's exterior. Shown here are ProVia products: siding in Antique White and Nautica, Ohio Vintage Limestone, and entry door in Pecan (photo from ProVia’s Designer Collections lookbook).

Manufactured Stone Poised for Growth

Heritage Stone by ProVia® has grown significantly since we purchased the company in 2011. Manufactured stone has tremendous visual appeal because it adds texture and complements many other types of products, such as vinyl siding and entry doors. It can be used on the exterior or interior of a home or commercial building.

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